Shipping policy

Shipping & Delivery

All costs and duties are included in the shipping costs.

LOCATION COURIER DELIVERY TIME PRICE (NO DUTIES)
Benelux DHL, UPS, PostNL

1 working day

 4.95 EUR | Free shipping above 150 EUR
Rest of Europe DHL Express 2-6 working days 12.95 EUR | Free Shipping above 200 EUR
Australia DHL Express 3-6 working days
UK DHL Express 2-6 working days 12.95 GBP | Free shipping above 150 GBP
Rest of the World DHL Express 6-15 working days Shipping Fees | Free Shipping above 150 EUR

 

Indonesia:
Delivery time: 15 working days, (when stock is available 1-3 working days).

WE SHIP WORLDWIDE! YOUR ORDER WILL BE SHIPPED OUT FROM THE NETHERLANDS. WE SHIP YOUR ORDER AS FAST AS POSSIBLE, WITH A PROCESSING TIME OF 1-3 WORKING DAYS.

Returns

OUR PRODUCTS CAN BE RETURNED BY THE CUSTOMER WITHIN 14 DAYS AFTER RECEIVING YOUR PACKAGE. THE PRODUCTS SHOULD BE IN THE ORIGINAL STATE. ALL RETURNS MUST BE IN THEIR ORIGINAL CONDITION, WITH TAGS ATTACHED INCLUDING HYGIENE SEAL. WE WILL NOT ACCEPT TAMPERED OR WORN GOODS.
(PLEASE MAKE SURE THAT SWIMWEAR IS TRIED ON OVER YOUR OWN UNDERWEAR. IN THE INTERESTS OF HYGIENE, WE MAY REFUSE RETURNS OF ITEMS WHERE IT’S OBVIOUS THAT THIS HASN’T BEEN DONE.)

DOWNLOAD RETURN FORM


We do not except returns on promotional or sale items. We will refund you the costs of your items in full minus shipping and return costs. Our warehouse team will check the status of the products and will refund only when it meets the return policy and conditions. Return is on own costs, you can send your order to our warehouse by your self

Returns are accepted only on purchases made directly at www.tetresponsiblewear.com. We will refund via the same payment method used for the original purchase.

Please make sure your shipping address is correct. We are unable to redirect orders once they have been shipped. Orders that are return to the warehouse due to an invalid address can be reshipped at your expense.

Please note we process orders quickly, so we are unable to accommodate cancellations.

AUSTRALIA RETURNS
Returns are on own costs. Expect additonal charges and duties when shipping from Australia to The Netherlands.

USA RETURNS
Returns are on own costs. Expect additonal charges and duties when shipping from The USA to The Netherlands.

HOW TO CREATE A RETURN

If you would like to create a return please follow these steps:
(Within 14 days)

Prepare your package with the products in perfect state and in its original packaging (with labelling). The hygienic label should be still inside when you return a bottom + return form.

Address your package to:

Bleckmann
REF: TET. Responsiblewear
Maarten de Vriesestraat 18-20
5975RW SEVENUM
THE NETHERLANDS

If you received an incorrect or damaged product, please contact us directly at customerservice@tetresponsiblewear.com with your name, order number and nature of the issue. For damages, please attach a photo.

PLEASE ALLOW 14 DAYS FOR THE REFUND TO BE PROCESSED. MAKE SURE YOUR NAME/ORDER NUMBER IS INCLUDED.

Just to note.

  • We will not be held liable for any fees or taxes related to customs and duties. It is at the customer’s discretion to be familiar with these fees.
  • Any international orders unclaimed will be sent back to us and the customer will be expected to pay for re-delivery.
  • We cannot leave parcels unattended. If no one is available to claim the package, it will be delivered to your local Post Office for pick-up.
  • We cannot re-direct orders once dispatched, so please triple check the address provided before confirming your order.
  • We offer free shipping within the Benelux on orders over €150.
  • All orders are shipped from our Dutch warehouse, so there are no duties or import taxes within Europe.
  • Delivery time is 1 business day for Benelux orders.